Privacy Policy

1. Introduction

Bilikku.my is a Malaysia property listing and information platform
for property listings, agent profiles, owner submissions, buyer and tenant
enquiries, property promotion, and property-related content.

By using Bilikku.my, submitting a listing, creating a profile,
contacting an agent or owner, or sending an enquiry through our website,
you agree to the practices described in this Privacy Policy.

2. Information We May Collect

We may collect information that users voluntarily provide or that is
generated when using the website, including:

• Name, phone number, WhatsApp number, email address, agency name, and profile information.
• Property listing information, including property type, location, price, description, photos, floor plans, features, and related details.
• Agent, owner, developer, or representative information submitted for public display.
• Enquiry messages sent through contact forms, listing forms, WhatsApp buttons, phone links, or email links.
• Account registration, login, dashboard, or listing submission information, where applicable.
• Technical information such as IP address, browser type, device type, pages visited, referring pages, cookies, and general website usage data.

3. How We Use Information

Information collected may be used for the following purposes:

• To display, manage, promote, and improve property listings on Bilikku.my.
• To allow buyers, tenants, agents, owners, developers, and investors to communicate.
• To publish agent profiles, owner submissions, listing contact details, and property information intended for public display.
• To respond to enquiries, support requests, complaints, listing concerns, or removal requests.
• To improve website performance, search functions, listing visibility, user experience, and platform security.
• To prevent spam, fraud, scams, misuse, unauthorized access, or illegal activity.
• To comply with legal, regulatory, security, or operational requirements.

4. Public Listing and Contact Information

Property listings and agent profiles submitted to Bilikku.my may be
displayed publicly on the website. This may include property photos,
property location, listing descriptions, prices, agent names, agency
information, phone numbers, WhatsApp links, email addresses, and other
contact details provided by the user.

Users should only submit information they are authorized to provide and
are comfortable displaying publicly for property promotion and enquiry purposes.

5. Listing Exposure and Related Platforms

Bilikku.my is part of the Bilikku group vision. Where applicable,
selected property listings or public listing information may be displayed,
shared, promoted, or synchronized across related Bilikku group platforms,
partner pages, search engine listings, social media, or marketing channels
to increase listing exposure.

This may include public property details, listing photos, agent contact
information, and other submitted listing content intended for property promotion.

6. Consent and User Authority

By submitting personal information, listing information, agent information,
photos, descriptions, or contact details to Bilikku.my, the user
confirms that they have the right, consent, and authority to submit that
information and allow it to be used for the purposes described in this Privacy Policy.

Users must not submit personal data, photos, contact details, or property
information belonging to another person unless they have permission to do so.

7. Enquiries and Communications

When users submit an enquiry, click a contact button, use WhatsApp, call,
email, or contact an agent or owner through the website, the relevant
information may be shared with the intended recipient so they can respond
to the enquiry.

Bilikku.my is not responsible for communications, promises,
negotiations, transactions, payments, or disputes between users, agents,
owners, developers, or third parties.

8. Cookies and Analytics

Bilikku.my may use cookies, analytics tools, tracking technologies,
or similar tools to understand website traffic, improve browsing experience,
remember user preferences, monitor performance, and protect the website from misuse.

Users can adjust browser settings to block or delete cookies. However,
some website features may not work properly if cookies are disabled.

9. Sharing of Information

We do not sell personal information to third parties. However,
information may be shared in limited situations, including:

• When users submit listing or contact details intended for public display.
• When enquiry information needs to be sent to the relevant agent, owner, developer, or representative.
• When necessary to operate website hosting, security, analytics, email, form, backup, maintenance, or technical services.
• When property listing information is connected with related Bilikku group platforms or promotional channels for listing exposure.
• When required by law, regulation, legal request, complaint handling, fraud prevention, safety, or platform protection.

10. Data Security

We take reasonable steps to protect user information from unauthorized
access, misuse, loss, alteration, or disclosure. However, no website,
online platform, server, email, form, or electronic transmission method
can be guaranteed to be completely secure.

11. Data Accuracy and User Responsibility

Users are responsible for ensuring that information submitted to
Bilikku.my is accurate, lawful, authorized, and up to date.

Users should not submit false property information, misleading listings,
unauthorized photos, copied descriptions, private personal data,
or information belonging to others without permission.

12. Access, Update, or Removal Requests

Users may contact us to request correction, update, or removal of submitted
personal information or property listing information, subject to account
ownership, verification, technical limitations, legal requirements,
and operational needs.

If we receive a privacy complaint, copyright complaint, ownership dispute,
fake listing report, or other concern, we may review, hide, suspend,
restrict, or remove the relevant listing, content, or account while
the matter is being checked.

13. Retention of Information

We may retain information for as long as reasonably necessary for website
operation, listing management, enquiry records, security, backup,
legal compliance, dispute handling, fraud prevention, or business record purposes.

14. Third-Party Links and Services

Bilikku.my may contain links to third-party websites, agent websites,
property portals, social media pages, WhatsApp, maps, email services,
payment links, or external services.

We are not responsible for the privacy practices, content, accuracy,
security, availability, or policies of third-party websites or services.

15. Children’s Privacy

Bilikku.my is intended for general property-related use and is not
directed to children. Users should not submit personal information on
behalf of minors unless they have proper authority to do so.

16. Website Terms

Use of Bilikku.my is also subject to our Website Terms, which explain
the rules for using the website, submitting listings, listing promotion,
intellectual property, complaints, and platform responsibility.

Website Terms:

Website Terms

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes
in our website, services, technology, business operation, or legal
requirements. Updated versions will be posted on this page.

18. Governing Law

This Privacy Policy is governed by the laws of Malaysia. Any privacy-related
requests or disputes shall be handled according to applicable Malaysian
laws and procedures.

19. Effective Date

This Privacy Policy is effective from 26 June 2026.